When to use it
Use this form so complaints come in with everything you need to resolve them, instead of scattered across email and social media.
Make it your own
- Ask for your reference. Rename the order number field to match your business, like booking or invoice number.
- Offer real outcomes. Edit the options to the remedies you can offer.
- Reply quickly. Say in the intro when people can expect to hear back.
Put the answers to work
Add an AI column to surface urgent complaints, and reply to each one by email. Look for repeated problems across complaints.
For general questions, use the support request form.