When to use it
Send this customer feedback form after a purchase, project, appointment or support conversation. A required five-star rating makes it quick to answer, with optional space for comments and a reply email.
Make it your own
- Ask about one experience. Name the order, visit or project in the introduction.
- Keep the wording neutral. Make room for praise and problems.
- Collect only what you need. Leave email optional when a reply isn’t essential, or add a choice to identify the service used.
Put the answers to work
Share a link in a follow-up email or a QR code on a receipt. Read comments alongside ratings in Responses and look for issues that come up repeatedly.
To collect stories you can share publicly, use the testimonial form, which includes a permission question.